Complaint
Posted 2/11/2012
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1 Review
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0 Question
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38 Profile Views
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0 Answer
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Trustlinker since 02/11/12
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Pugster.com stinks
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I placed an order with pugster.com a month ago.
It arrived incomplete.
I have exchanged over 5 emails with them asking them to credit me for the item not in my order and they have not
or will not.
Mine was a gift for my mother for her 70th birthda... Read More »
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Complaint
Posted 2/6/2012
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1 Review
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0 Question
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25 Profile Views
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0 Answer
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Trustlinker since 02/06/12
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Did not receive all items ordered
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I placed an order for 6 items on dec. 6, 2011...my order arrived within a reasonable time.
Two of the items that were ordered were missing from the shipment...Shipping invoice indicated all items were shipped.
I contacted customer service af... Read More »
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Complaint
Posted 12/24/2011
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1 Review
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0 Question
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36 Profile Views
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0 Answer
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Trustlinker since 12/24/11
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Skeptical but shocked!
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Look, this company has absolutely horrible, communication. The phone number doesn't work, or the chat or the fax! Many of the fraud reports told me that the company was closed but still taking money. BUT, and I stress but, I ordered on the 16th an... Read More »
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Complaint
Posted 12/20/2011
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1 Review
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0 Question
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30 Profile Views
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0 Answer
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Trustlinker since 12/20/11
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HORRIBLE*****HORRIBLE*****HORRIBLE!!!
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HORRIBLE*****HORRIBLE*****HORRIBLE!!! They refuse to answer their phones and promise for Christmas....ordered on the 17th of December...order still not processed on the 20th and they send all of their calls on both the 800 # and the regular phone... Read More »
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Complaint
Posted 12/28/2010
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1 Review
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0 Question
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38 Profile Views
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0 Answer
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Trustlinker since 12/28/10
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Review 12/28/2010
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I placed a order on 12/9/2010 for five Italian charms for a Christmas present. It is now 12/28/2010 and I have not received them. I did get a email from them saying they were shipped out on 12/14/2010 and should receive them in 5-7 days. I tried c... Read More »
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Complaint
Posted 12/20/2010
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1 Review
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0 Question
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63 Profile Views
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0 Answer
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Trustlinker since 12/20/10
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Review 12/20/2010
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I ordered 2 brooches on December 12th. I paid for priority shipping, knowing that I would need the merchandise for a Christmas exchange on the 20th. I am still awaiting the delivery and have had no luck getting in touch with anyone. Customer Servi... Read More »
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Complaint
Posted 8/20/2010
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1 Review
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0 Question
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90 Profile Views
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0 Answer
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Trustlinker since 08/20/10
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Somers, NY
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Review 8/20/2010
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I ordered Pandora bracelet charms and paid extra for priority shipping. The Pugster web site stated that the merchandise would be shipped that day or the following day. I get notice more than 5 days later that it was just shipped. Thanks for nothi... Read More »
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Review
Posted 7/8/2010
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1 Review
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0 Question
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83 Profile Views
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0 Answer
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Trustlinker since 07/08/10
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San Gabriel, CA
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Review 7/8/2010
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purchased a brooch and pin broke after 2 months. they were willing to replace it for me. i just had to pay a small fee compared to re-purchasing for full price! very satisfied with their service. keep up the good work =) Read More »
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Complaint
Posted 1/26/2010
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1 Review
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0 Question
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129 Profile Views
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0 Answer
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Trustlinker since 01/26/10
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Scottsdale, AZ
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Review 1/26/2010
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Never received my mdse. Received Promises. My Credit card was charged but I never received my mdse. They shipped mdse to WRONG address.
Poor Customer Service.
See additional complaints at:
http://www.la.bbb.org/Business-Report/Pugster-13215493
... Read More »
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