|
|
Review 3/14/2011
|
|
PLEASE READ THIS REVIEW IN ITS ENTIRETY, OR NOT AT ALL. I BELIEVE IN VIZIO AND THIS TELLS THE STORY IN ITS ENTIRETY.
I had purchased a vizio 47" 3d TV for $1699.00 new. I was told I had a 1 year warranty. When the set arrived I noticed a small inpercection of light on the screen 4" down and 18" over from the top right of the screen. I had assumed it was a dead pixel, I wasn't that concerned about it, things like that often happen, so I thought nothing of it. Last Monday however I purchased a new TV stand for the TV. I had my friend help me slide the TV from the old stand to the new one holding the television from the for corners. I then reconnected the wires to the television and turned it on to find that the inner glass screen had spider webbed from the same place that I thought originally a dead pixel. I then contacted vizio to explain what had happened and was told to take pictures and send them to there website. I was assured by the nice lady on the phone that because the TV was less then 90 days old ( actually less then 60) that it wouldn't be a problem to get the problem taken care of. The next day I received an email to contact them. I called the number I was given and gave my case number to find the gentleman on the phone had no idea what I was calling about. After being put on hold for five minutes the gentleman returned to the phone to tell me that I had hit the screen with something and was at fault for the television. I explained that I had never hit my television and that there was an off fragmented color of light always shining from that spot and that in moving the television by sliding it that the under screen spidered. He then insisted that someone hit the television again. There is no mark to the outer screen where anything could have ever hit the screen and I am very upset that they wouldn't even look and see that the outside screen was never touched so it couldn't be from my use or abuse. Then he offered me the option of getting the television fixed. So I asked for the number of an authorized repair shop so I wouldn't void my warranty. He gave me the number of an HD solutions repair shop, I called and they told me they don't repair those due to the screen being as much to repair as buying a new television. I am upset at the fact they didn't stand by there product and that whether the imperfections was in the construction or storage of the product that they were unwilling to even look into my issue. I purchased the product through Amazon and it shipped from vizio to my house, the shipping tag is still on the box. Also the proof of purchase is on file with vizio. I had purchased a 3d bluray player and 4 pairs of 3d glasses to go with the TV. I have $700 in accessories invested in watching 3d television through this TV and am very upset that the manufacture is willing to tell me that its my fault when the TV arrived with a defect and just got worse while I was still under a 1 year warranty where I had not over used or abused the television that I spent the last year saving for. I would like to believe in vizio once again, however at this time I feel that I am just getting the run around on my TV that was 57 days young when the flaw that the TV arrived with had spread rendering my television useless. Thank you for your time.
AFTER WRITING THIS REVIEW I WAS CONTACTED BY VIZIO AND THE ARE CURRENTLY TRYING TO DO THERE BEST TO GET ME A DISCOUNT ON PURCHASING A NEW TELEVISION FROM THEM AS A REPLACEMENT. I WOULD LIKE TO SAY THANKS TO THE FIRST VIZIO EMPLOYEE I SPOKE WITH AND ALSO THE NEW REP ANNA.THEY WERE BOTH KIND AND ANNA AT VIZIO IS REALLY TRYING TO HELP ME IN MY SITUATION. I SHOULDN'T HAVE BEEN SO JUDGEMENTAL OF VIZIO BASED ON THE 2ND EMPLOYEE WHO WAS RUDE AND WHO OFFERED ME NO HELP OTHER THAN DEAD ENDED REPAIR ADVICE. EVERY LARGE COMPANY HAS ONE EMPLOYEE THAT CAN HAVE A BAD DAY AND BE A LITTLE RUDE AT TIMES, BUT ALL IN ALL MY EXPERIENCE WITH VIZIO IS STARTING TO BECOME MORE SATISFACTORY. THE ONLY BETTER WOULD BE A FREE REPLACEMENT BUT IT IS POSSIBLE IT HAPPENED IN SHIPPING FROM THERE FACTORY TO MY HOUSE, AND THE FACT THAT THEY ARE WILLING TO HELP ME OUT ON PRICE REDUCTION IS AT LEAST SHOWING THAT THEY VALUE THERE LOYAL CONSUMERS.
Sincerely,
Daniel J. Wyles
|
|
|
|
Business's response - on 4/13/2011
|
|
Dear Daniel W.,
I appreciate you taking the time to let us know of your satisfactory experience with VIZIO and I am happy to hear that I was able to help and turn your experience around. We continuously strive to give the best possible customer support and it is always great to get feedback from our valued customers. As we discussed I will be in contact with you soon in regards to the offer we spoke of. Thank you again for being a VIZIO customer.
Sincerely,
Anna V.
|
|
|
|
|
|