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vizio refuses responsibility for junk products
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Please repost. This is Vizio's grade F support and acceptance of responsibility for issues with their product. Elena: Thank you for contacting VIZIO Live Chat. This is Elena in South Dakota. Have you ever contacted us before? Ben Reynolds: No, nor should
I have to. Elena: You are having issues with your Bluray player? Ben Reynolds: This blue ray player is a POS. From extreme lags to skips to just not playing the disc, it's horrible. Elena: I take it that it is lagging when you are using a widget Ben Reynolds:
??? Ben Reynolds: It takes forever to respond to anything Ben Reynolds: now its not even playing the movies. this is the replacement walmart gave us before telling us they wouldn't take another one Elena: I am going to advise that you power cycle your bluray
player. To do this: Turn the bluray player off from the remote. Unplug the device from the power. Disconnect both ends of the cable connecting the bluray player to your TV. Leave it unplugged for 1 minute. Reconnect both ends of the cable connecting the bluray
player to your TV. Plug the device back in to the power. Turn the bluray player back on with the remote. Ben Reynolds: The ladst one quit and we couldn't even get the disk out' Elena: I will need you to power cycle the Bluray player for me please Ben Reynolds:
Don't give me that kind of unhelpful advice. i'm not dumb. I did all this before getting on here Elena: There is no need to be rude. i am trying to help. You contacted me. I will need you to follow instructions so that way I can help you. Ben Reynolds: Don't
get insulted. I just told you I already did this Ben Reynolds: I white box appeared for a split second saying looking for updates Elena: Then I am going to have you reset the Bluray to factory settings Elena: Please try resetting the bluray player back to
factory settings: -Go to Settings and click select on the remote -Go to System and click select on the remote -Go to Restore factory Defaults and click select on the remote -Go to Restore factory defaults and deactivate all applications and press select -Press
return until at the main screen -Turn off the BluRay -Unplug the power for 2 minutes -Turn on the BluRay Ben Reynolds: My frustration is not with you. it's with Vizio. I've done my homework. I'm obviously not the only one with this issue, and this is the second
one in a row. WalMart accused me of trying to pull a quick one stating that My blueray player said dec 2010 on the back and they wouldn't sell something that old, yet the one they gave me in exchange says oct 2010. its even older/ Elena: I understand. I really
do. But I do need to have you do the troubleshooting while on chat please Ben Reynolds: same thing. says play in the upper right corner, then a white box with check updates then nothing' Elena: Does you get the message check updates when trying to play a Bluray?
Ben Reynolds: yes Elena: What movies are you trying to play? Ben Reynolds: Hunger Games Elena: The reason that it is not playing newer Blurays is because film studios regularly change their implementation of copy protection with new releases. These changes
are out of VIZIO’s control and may prevent some players from properly playing new titles. Ben Reynolds: I read on one of vizios chats that there are updates that can be downloaded. Ben Reynolds: Wait, that just says, "hey we have inferior products that can't
be relied upon." Is this the stance Vizio wishes to take, because I'll have a field day with this. Elena: Unfortunately there is no updates on the site or over the internet. While I understand your frustration with the updates no longer being available on
our website, we cannot be held responsible for corrupted downloads, incorrect firmware installed, or errors during installation. This is why we do not provide updates online for manual installation Ben Reynolds: So I own new broken crap fron vizio? Elena:
When was it purchased? Ben Reynolds: thats ok. this conversation is going viral. P.S. There should be a "no star" option.
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