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Review 5/25/2011
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MY NAME IS KATHY SMITH, AND I HAVE A BIG COMPLAINT WITH THIS COMPANY,
IF I WOULD OF READ PAST FEEDBACKS, REVIEWS AND RATINGS, I DEFINITELY WOULD NOT OF ORDERED FROM THIS COMPANY. I AM IN MY 60'S, AND THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.
I AM SURE THAT YOU WON'T BE ABLE TO DO ANYTHING, BUT I JUST WANT OTHER PEOPLE TO BE AWARE, AND NOT TO DEAL WITH THESE PEOPLE.
FIRST OF ALL, I MUST SAY, THAT WHEN IT COMES TO COMMUNICATIONS, THESE PEOPLE ARE TERRIBLE.
ON MAY 11,2011, I ORDERED A SHAKER TABLE FROM THEM. ON THE 18TH, I RECEIVED AN EMAIL, TELLING ME THAT IT WAS SHIPPED ON THE 18TH, AND FED EX WOULD DELIVER IT ON THE 20TH. I STAYED HOME ALL DAY, AND NOTHING. I EMAILED THEM SEVERAL TIMES, WITH NO RESPONSE.
I EMAILED THEM AND AMAZON CUSTOMER SERVICE (WHO HAS BEEN GREAT THRU THIS WHOLE THING). AMAZON HAS DONE A LOT, SOME OF WHICH THEY DIDN'T HAVE TO DO. THE OTHER COMPANY, AT FIRST, SAID THEY WERE GOING TO GIVE ME JUST HALF OF MY SHIPPING COST BACK, BUT AFTER DOING A LOT OF COMPLAINING, THEY AGREED TO REIMBURSE ME FOR THE TOTAL SHIPPING COST. i TOLD THEM, THAT I ALSO WANTED SOME OF THE PURCHASE PRICE REFUNDED, AND THEY SAID THE MANAGER SAID THAT THIS WAS THE BEST THEY COULD DO ( I THOUGHT MANAGERS HAD THE AUTHORITY TO DO ANYTHING). I WILL BE CURIOUS TO SEE IF THIS HAPPENS, BECAUSE I HAVE HEARD FROM PEOPLE, THAT THEY SAY THEY ARE GOING TO DO IT AND DON'T
I THEN RECEIVED AN EMAIL, SAYING THAT IT WAS GOING TO BE SHIPPED ON THE 20TH, AND DELIVERED BY ANOTHER COMPANY ON THE 25TH. I STAYED HOME AGAIN, AND NOTHING AGAIN.
WHEN I CONTACTED THE DELIVERY COMPANY, THEY SAID THE REASON THAT THEY DIDN'T DELIVER IT, WAS BECAUSE THEY DIDN'T RECEIVE IT THEMSELVES, UNTIL AFTER THE DELIVERY TRUCKS WERE GONE FOR THE DAY.
UPDATE...IT IS THE 26TH AND i JUST RECEIVED THE TABLE I ORDERED. I ALMOST DIDN'T GET IT TODAY EITHER, BECAUSE THE TRUCKING COMPANY SAID THAT THEY DIDN'T RECEIVE IT, UNTIL THE TRUCKS WERE GETTING READY TO LEAVE FOR THE DAY.
GUESS WHAT....TABLE IS MAJORLY DAMAGED (WHICH DOESNT REALLY SURPRISE ME AT THIS POINT). IT CAN'T BE HIDDEN OR FIXED, SO THE SAGA CONTINUES
BUYERS BEWARE...IF YOU ARE SMART, NOT ONLY WILL YOU NOT BUY ANYTHING FROM THESE PEOPLE BUT YOU WILL SPREAD THE WORD TO OTHERS.
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