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RIPPED ME OFF!! BEWARE!!
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I am an Optometrist who has been in private practice running a small business continually since 1978. I will state the sequence of my encounters with this company below: 1) On 5-13-14 I saw an ad on Facebook for "low cost" credit card processing for my
business. I called their number to inquire. I reached Jennifer. She was very nice and promised that I would be very happy with their services. She quoted low flat processing fees - lower than I am now paying. She promised there would be no other hidden fees
or charges. She convinced me to go a head and sign up then on-line while I was speaking to her on the phone. She quided me to check a bunch of boxes on a long agreement which I could not read as fast as were going through it. I questioned its content and she
said it was just the same "standard" agreement that all credit card processors require. I told her at that time that it would be at least 1 week before I would call them back to re-program my card processing equipment (after which I would start using their
services). So they did not ship any equipment nor provide any programming to my office. 2) Later that day, I spoke with my current card processor and found out that my PCI Compliance and anniversary with them was not ending until July, 2014. Also another Doctor
suggested I check into another company that he had been using and very happy with for a long time. 3)So, the first thing the next morning (less than 24 hours after our first contact) I called United Payment Services to cancel. I was told I could NOT cancel
and if I did I would be charged the $399 cancellation fee. This was the first I had heard of the "CANCELLATION FEE". I would never have signed up initially if Jennifer had mentioned it when she was selling me on their low costs and "no hidden fees" After the
fact, they told me that it is in the "contract" that I digitally signed on the computer - that Jennifer had told me I did not need to read as it was standard credit card processor requirements. 5)I was also told that the 3 days that most consumers have to
change their minds about contracts nor purchases did not apply when dealing with type of business. After an extended debate with Jennifer that I did not feel I owed them any money for what they had done within less than 24 hours - she replied that I did because
"they had already issued me a merchant number". She eventually transferred my call to "Scott". I was on the phone with him for a long period in which he did most of the the talking and lecturing to me about the costs of doing business, etc. Toward the end
of our conversation, he agreed to lower the charge from $399 to $150 if I would agree to not to post any negative reviews about their company anywhere. I told him not to access my bank account nor did not want to give him my credit card info. He was suppose
send an e-mail statement to me about this which I did not receive until Jennifer sent a copy to me on 6-10-14. On 6-9-14, I received a statement for an additional 48.45 which is their minimum monthly fee. When I talked to Jennifer about this she said they
had not closed the account on 5-14-14 because I had not paid the $150. I told Jennifer that I now could not give up my right to warn other people about their company - after which she hung up on me. Within a few days they took (I feel stole) $399 from my bank
account. As I feel that I was blatantly ripped-off by this company, T felt obligated to post this negative review. Usually I don't say anything unless I have something good to say - but it is important that others be warned before dealing with these people.
They do not provide honest full disclosure up front before signing you up.
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