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Review 3/14/2011
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Bait and Switch.
Very shady company.
We were given a quote on the phone. I asked three times "so this is the out the door price, right?" I was assured by Terry that it was. My husband and I jumped in the car and drove over to the dealership. The salesperson said "We can't give you a car for that little!" and added $2400.00 to the price. I showed them the quote from Terry, and they said she was wrong.
Ralph Gammal, the floor manager, then told me to be reasonable... After I was the victim of a bait and switch! He bet me $14000 that I couldn't go to Toyota of Hollywood and buy the car for the price they quoted me. He insinuated that they practice the "bait and switch" as much as Toyota of North Hollywood.
Bottom line, I walked into Toyota of Hollywood. They honored their price. I drove away in my new car. No hassles.
Toyota of North Hollywood has a lot to learn from Toyota of Hollywood and Longo Toyota.
This is my second experience with Toyota of North Hollywood. My first experience was just as bad. They lie, and treat their customers with disdain.
Stay away.
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