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Review 5/20/2010
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Starving Student Moving (SSM) overcharged, damaged my items, and ignored my complaint letter. It's been three weeks since a letter was sent to them complaining of their services, and requesting for some resolution or response. I called their complaint department a number of times following up on their reply but only reached their answering machine. No one was ever there to pick up my calls. To this date, no reply, no mail, no email, and no phone call from them. This definitely proves the many negative feedback they have and been getting, even the Better Business Bureau is quite accurate in their reports about SSM.
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See copy of letter below:
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Letter Dated: April 27, 2010
CLAIM /COMPLAINTS DEPARTMENT
Starving Students Inc.
1850 Sawtelle Blvd., Suite 300
Los Angeles, CA 90025
RE: JOB ORDER XXXXXX
Move Date: April 23, 2010, Friday.
Move From: XXXXXXX
Move To: XXXXXX
To whom it may concern:
We are filing a complaint on Job performed last Friday, April 23, 2010. We were told to discuss this with you in writing by Josie. We question the following anomalies:
1 The clock started ticking when they arrived performing paperwork for almost 15 minutes.
2. The head mover wasn't performing as fast as his assistant. He was more supervising than actually moving. We actually moved boxes more than the head mover.
3. Movers moved a couple major wood furniture without consideration that resulted scratches and chips on the entertainment center and dresser. They have inconsistently protected items. Some they padded but some they just decided to push and scratch the sides and bottom, worst is when they moved heavy wood items by just pushing it on concrete.
4, Unloading was done more by us than the movers. Similar case during loading the truck.
5. The move took more than 4 hours and cost $505 (with fees) to move a 1 B/R Apartment within a 2 MILE distance (91401 to 91411) to a storage facility with elevators VS. A move for ONLY 3 hours that costs ONLY $352 (with fees) of a 2B/R House within a 15 MILE distance (91406 to 91504) to a 2 bedroom apartment with stairs. Take note that there were more furniture and boxes moved from 91406 to 91504. This alone proves a major anomaly.
6. The actual rate charged by the movers was higher than Cathy's (via online chat on April 13, 2010). $82.99 vs. $76.
7. We were charged for an extra mover for $34.99 while most of the time we were the ones bending and moving boxes and items way more than the movers. There were a lot of supervising and talking done by the movers than actually moving.
8. The movers insisted that we purchase plastic covers for the bed box and mattress. This was never a pre-requisite during our prior move to the last. We had sturdy old bed sheets to use BUT the still insisted. PLUS, this was never quoted to us to begin with even though I had Cathy to clearly breakdown all the cost that maybe included.
Please note that we wanted to discuss this right there and then (during the move) with the movers BUT decided not to SINCE their time is so costly that we just wanted to make the move quicker without wasting time discussing things that should be discussed with your head office instead.
We totally understand that every move is different in cost and time. BUT just read the facts above that prove there were anomalies during our recent move that cost us more time and money.
Frankly, we could have gone with other movers BUT because of our good past experience with you, we decided to call you again. Apparently, this time around, it was tragic and costly.
We want some kind of refund or rebate to cover physical and emotional damages during the move. We have always trusted your service BUT this recent move really gave us a bad experience.
We look forward to your immediate decision on this matter.
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