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Review 1/23/2010
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This had to be the worst moving experience we have ever had. There was absolutely no communication from the corporate office when they would pick up our items or when they finally did, no communication when these items would be delivered. Many calls to the corporate office were never returned and had to rely on our local branch to get any kind of information. Unfortunately, their information on delivery was completely wrong and cost my son, whose apartment the items they were going, great stress and inconvenience.
When I did speak to the corporate dispatcher, I was treated rudely, without respect, and without any effort for accommodation or compensation for the inconvenience the company caused my son and my family.
The movers, themselves, were excellent, but because of the grief caused by the corporate office I will never use this company again and will recommend to my friends and family to do likewise.
PS. The total amount for the move was $150.00 over the quoted price.
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