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Review 5/4/2011
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Well, my wife and I decided to look into the new Volt. We did our homework online and went to check it out Saturday. Gordon helped us (the internet manager. . pretty knowledgeable), was very helpful, no pressure and as we were ready to leave he mentioned the lease program they had going $2500 down, $350 per month on base model of $41,000 for 12,000 miles per year (we really needed more mileage than that).
I went back to check out the details on City rebate, what was needed to install a charging unit. . sent a couple of e-mails to Gordon, he returned them. One of my main questions was "how much more would we have to pay if we wanted to increase the miles per year on the lease". He responded by saying about $24 a month but he was not in leasing.
On Monday I called and spoke with Morrey, the leasing manager. Just to confirm $24 a month more for 15,000 miles a year. . and he offered to tell me that for an additional $29 we could add another 5000 miles (he said "it would cost 18 cents per mile"). I pulled out my calculator and the math wasn't right, so I called back to confirm. . left one message.
I e-mailed Gordon letting him know we would make a decision later in the week, we were going to refinance an office building we own and didn't want to screw that up.
I e-mailed him on Tuesday confirming the features of two cars that he had found at other dealerships and told him we'd probably come in Thursday afternoon to do the paperwork. Since I had not heard from Morrey, I called again (now its Wednesday). . nothing. I e-mailed Gordon again to confirm time to come in and "by the way, Morrey has not called me back"
I called him again this afternoon and the tone was different. . all I wanted to do is to confirm if $29 was accurate (by the way, I had left all this on his voice mail two days before). He started talking over me putting words in my mouth "you are trying to get me to pinpoint a payment", I kept saying I just want to know "how much more the payments are going to be for 5000 more miles". . as I remember it he was the one who brought it up. He proceeded to explain that he was not a sales person. . I responded with "I'm not trying to negotiate" (have you ever been in on of those conversations that one party is definitely not wanting to communicate?" . He said the lease had changed and now the payments were going to be around $465. . What?? Since we were not getting anywhere. I thanked him and took some time to cool off. .
I called Gordon and he had a tone (sounds like they had coffee together). . I explained I had two simple questions ($24 for 3000 and $29 for 5000?? . . Habla Espanol??). He reminded me he has been trying to get me in all week. . WHY DO I FEEL LIKE THE BAD GUY. I told him I had e-mailed him and he should know why we could not come in . . due to the refinance.
It was like talking to a wall . . and finally it came out.. I had tried forcing a payment out of the finance manager .. and that wasnt right (what?? am I in the Twilight Zone??). Finally he said "bottom line, your payment is going to $500 a month (this is for 12,000 mile lease). . do you want the car or not??" I told him .. Heck no and he hung up .
Long story short. . what goes around comes around. This was my experience . . and looking at all the players at Singh Chevrolet. . sounds like this is status quo. Anyway. . nothing better than to pass this along to other consumers so they are better prepared.
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