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I strongly advise against using this company service.
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I strongly advise against using this company service.
Used them in 2015. Everything went fine in the beginning.
Good customer service, advisible agent and everything was smoothly prepared.
The chaos began when the car was shipped. They totaly lost control of the shipment.
Car was shipped to different port then agreed with a big delay and all additional costs were passed to me.
Changing port destination resulted in
- higher port costs
- additional documentation cost (T1 documents)
- additional transportation fees by land to another country
- delay in time
- documents lost for a couple of days
- lots of stress
After changing the port destination they did not even have a reliable company to take care of the transport.
They changed it after realizing it will cost them a little bit more money. This resulted in documents being stucked.
The documents deliver was delayed because of Schumacher poor and cheap handling which resulted
in again me having to cover additional costs.
I had to chase the transpor vendors by myself and track my car documents to find out that they sent it with regular cheap mail...
The car delivery to customs needed to be delayed thenas I needed to get the documents first...
Car secure parking costs for a couple of days were passed to me again.
Car delivery took them 3 months in total.
After many complains they agreed to cover some of the additional costs but NEVER DID just ignored my further complains.
Amateur handling.
After the car is shipped they do not care anymore and will only think about reducing their costs at the expense of the client.
Marek Wrzosek
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