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One More Terrible Experience
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Allow me to add one more voice to the chorus of horrible experiences with this company. Like the other reviews, they were totally uncommunicative through the entire process. At one point we were told we would be charged extra to have it shipped to our new home because it was a different address than they had been given. I emailed our Schumacher agent copies of the original invoice which clearly showed our address as being the final destination and asked that she write back and confirm that she received an email.
After a week of not hearing anything, I called her to see if she had received my email. She said she had but she was not going to write me back because there was nothing to say. She was rude on the phone and spoke over me. Finally, I got a hold of the freight cashier who confirmed that we should not have been charged extra.
Then we were told that we owed an extra $585 because our goods had been inspected in customs and we would not receive our shipment until we paid that money. There were no documents to verify that the shipment was sent to customs inspection and no way for us to see how the figure was arrived at. I emailed the freight cashier asking for these documents and have not heard back from her after more than two weeks. Furthermore, when we finally received our goods, all of the boxes were sealed and showed no signs of having been inspected.
After paying our final invoice, we were told we would have the shippers contact us to arrange a delivery date within a few days. That process took closer to two weeks and we were given just 48 hours advance notice of a delivery between Friday and Sunday.
I can't say enough about how bad our experience with this company has been. Nearly every other reviewer here has had a similar experience. Stay away!
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