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DO NOT BUY FROM SARRAF.COM (very sketchy company)
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Recently I received a ring that I purchased from sarraf.com (18k White Gold Contemporary Comfort Fit Band 7.5mm). However, there was a stamp inside the ring “Benchmark® 14K” (the company manufacturer). This ring supposed to be a solid 18K White Gold and not 14K. I addressed this issue by e-mail with sarraf.com and I was told that it was a mistake. I was told to return the wrong ring back to them and that they will send an 18K ring to me. I mailed the 14K ring back to sarraf.com as I was instructed. Yesterday I received another ring from them. It is obvious that another mistake has occurred. When I look at the engraving of "personal statement that I requested" there is another engraving underneath that has been "polished" out but is still visible. The engraving was originally done in cursive and then covered up with the font I requested. Also in doing this, the stamp "Benchmark ®" company name has been almost completely removed and is illegible. This is very concerning because the symbol of "Benchmark ®" on the ring is the only sign of authenticity of the ring. The quality of this ring is not acceptable in terms of the inside part of the ring where engravings have been "erased," and tried to be covered up. This is my wedding band and it is extremely important to me. Sarraf.com has never apologized for these incidents and has not resolved this issue.
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