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Review 10/19/2010
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The owner of this Chevron gas station is the most unreasonable, insane person I've ever had to deal with in my life. I had been using this gas station for 10+ years, my family and friends all used it as well. On this particular day, the pump I was at was malfunctioning, it was pumping gas way too slow. Suddenly I felt gas pouring out of the pump and onto my shorts! The gas was overflowing from my tank! I stopped the pump and pressed the call button on the pump console to call someone over. The owner came over and started yelling at me! I could not believe it, he went and grabbed a mop and started soaking the gas off the ground and cursing at me. I was shocked! I could barely get 2 words in and suddenly he storms off yelling at me to leave! I am not exaggerating at all, this man clearly didn't want to deal with a complaint from me and made it seem as if he was too frantic to deal with. So as shocked and upset as I was, I went inside the station where I found that he was hiding in the back room. There was a woman at the register helping people. I started to ask the woman for the phone number of the supervisor, and suddenly he emerged yelling at the poor woman working at the counter to not give me anything and to not even talk to me. I'm a 28 year old man, and honestly I was so shocked I almost wanted to cry! I felt like I was on a hidden camera show, that's how ridiculous the situation was. I'm a very non-confrontational person, I hate to argue with people, I'm very friendly and outgoing, I was not going to leave the station until I received at least an apology from this insane person.
So after yelling back at him that I would like the number of the station and a phone number to call and complain, because he obviously couldn't hear me from his hiding place, he emerged and started to profile me as a "trouble-maker", which infuriated me. It was practically blatant racism. I'm a Hispanic male, and I do not dress in any gang-affiliated clothing or anything, I normally wear a t-shirt and shorts, and this man was calling me a "trouble-maker"! I was so furious, I stormed out and went straight home to contact some kind of Chevron customer complaint line. At this point I was already very late for work.
To my surprise, there's no customer service number for Chevron, there's no human being to talk to. So I emailed their complaint center, which came back saying that they were going to get the manager's side of the story. Weeks later I get an email stating that their pumps are in constant 100% working conditions and are never broken. And that I from his stand-point it was "my way or no way" as far as our ridiculous "argument" was concerned. What way?! All I asked for was respect and an apology, I didn't ask for money or a discount or anything. And to top it off, Chevron washed their hands of the ordeal because they only deal with "company owned locations"! So as far as they're concerned, it's not their problem!
Needless to say, I, nor anyone in my family, or friends will ever do business with Chevron gas stations again. S & S Chevron in Oxnard just lost about 100+ customers...
And honestly, I'm still shocked about how I was treated. I'm the one that walked away with the soiled shorts, socks and shoes! But of course, that was my fault, and I wanted that to happen... Terrible business, terrible owner.
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