|
|
Review 5/26/2011
|
|
My family and I negotiated and accepted a written offer from your sale representative Mr. Dexter Vitug at Robertson Honda to form a lease contract for a Honda Pilot LX for $317 monthly lease payment and $2,000 drive off.
We submitted an authorization to run our credit history and verify our credit standing contingent on the above mentioned negotiated agreement. Having processed our credit report, Mr. Vitug informed us that the above mentioned vehicle was no longer available for sale at the dealership. He offered that we consider leasing another vehicle, a Honda Pilot EX, at a higher price of $353.49 monthly lease payments and $2,000 drive off.
Restricted due to our personal financial obligations we maintained that the LX model fit our budget and requested that the dealership honor our agreement. Mr. Vitug declined and introduced us to his manager, Mr. Steve Whittington, who initiated by indicating that we reconsider and accept the EX model at the higher price, as though it was us who had brought upon the reckless misrepresentation of a vehicle not existent on the lot. He presented this as the only option going forward.
Neither Mr. Vitug, nor Mr. Whittington seemed to acknowledge the clear retraction of the agreement on their part, rather they seemed to take the tone that we had changed our position with regard to the original agreement stated above. On several occasion Mr. Whittington threatened to have us leave the dealership and call off all of the negotiations if we did not accept the replacement offer. In fact, we were treated as an annoyance rather then mutual benefiting business customer.
Instead of increasing our damages, and our desperate need for a vehicle, we decided to cover our loss and lease the EX model at the higher price. Again, Mr. Whittington threatened that if we were to pursue any further action the lease transaction would be retracted. This was most shocking, because he was engaged in an attempt to preclude our legal and professional rights to complain and pursue their action to the extent of the law without the fear of retribution.
Further, Mr. Whittington demanded that we sign a “statement of facts” indicating that we were fully satisfied with the lease process and would not pursue any further action against him and the dealership for their clear breach of agreement. As a consolation, and to avoid any further action from us Mr. Whittington lowered the price of the lease to $350 instead of $353.49, agreed to provide two oil changes, and a car mat. He again made this offer on a take it or leave it basis, with the condition that we not pursue any further action.
I have always had a great experience purchasing Honda vehicles. Prior to this incident, I had purchased three Honda vehicles from Mrs. Karen Goodwin at Miller Honda and on every occasion I was treated with the utmost respect and courtesy. I expected similar treatment when I walked into Robertson Honda, however I was sorely disappointed.
|
|
|
|
|
|
|
|