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Review 1/3/2010
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I will begin by saying when the moving crew finally showed up they were fast and professional (thanks Willy and Shaun).
All of my issues stem from the dispatcher/manager Eli. We reserved an early moving time for 9am on a Saturday. I receive a message from Eli saying he is calling to confirm our move. I returned his call after 6pm but the office was closed. I received another call from Eli the following day saying that they have closed the schedule for Saturday and the crew will be coming from 12-1pm instead of the agreed upon 9am. Having no other option I agree to having them show up between 12-1pm. This rescheduling caused some serious problems with the rest of my day but I wont go into detail.
On moving day I call Eli by 1:05pm to ask where my moving crew is. He tells me the will call me in 30min with an ETA. I call Eli at 1:45 to tell him that i have not heard from his crew yet. He tells me to call them directly. I find out that the crew is still 45 minutes away and not finished with their last job. I call Eli and tell him that I would rather find another mover and he proceed to yell the following things at me:
1. No other moving will come to you in 40 minutes. "We move hundreds...no thousands of people every year" (i doubt it)
2. If we cancel now he will still bill us the $100 non-refundable deposit (um you were 3 hours late mother f#cker, you failed to deliver services based on the timeline YOU stated)
3. (yelling at the top of his voice) DOn't Push me!!! Don't push me!!!(this is a phone conversation so please dont mistake any physical violence is happening)
4. Call my office on Monday I am with my family, then hangs up.
Now my understanding is that if a company cannot provide a service at the time specified it is a breach of contract. Rather than accept that he could not deliver services under the agreed upon timeline and try to RECTIFY the situation he yells at his customers and holds them hostage because he has their credit card number.
Reluctantly I let the moving crew show up 3 hours after the time quoted by Eli.
I have not found one legitimate positive review of onemoverdepot online. Save yourself the headache and find some other moving service.
Do not use one mover depot. A deaf-must chimpanzee with a metal spike through its head could deliver better customer service than Eli.
I will be posting this review to as many sites related to moving as possible to stop people from using one mover depot in Gardena, Ca.
I hope this helps someone else avoid the same mistake. I only hope that I do not run into the same "creative" after the fact billing charges that other people have experienced.
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