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Review 11/20/2011
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I made this account a few months back when I 1st filed a claim. I waited until the process was done to make this review. I forgot all about it until my daughter needed coverage on her 2001 Ford Escape. US Direct Protect is the new National Warranty Services Inc and is the best Auto Warranty Company hands down. We had a bad fuel pump and we need new push rods (whatever those are.lol) and the total claim was very expensive. It turns out the Warranty we had Insurance Company Western went under. If we would of bought an LG policy from any other Extended Warranty Company we would of been out 2200.00. I know this because we read horror stories all over the Internet. US Direct Protect explained from the very beginning that they are one of very few companies that set up reinsurance. I do not understand it but the fact is US Direct Protect paid our claim even though when we called LG they said that they were not paying claims and we should contact the receiver of Western Insurance....OMG. I don`t understand any of these bad reviews. US Direct Protect was very professional and took care of business when they did not have an obligation to. This just shows you what kind of Company they are. We had a very bad experience 4 years ago with Auto 1 Warranty and thought it was the same old same old. We got our policy for 300.00 cheaper than any other company on the Internet selling extended warranties. My agent Joe Hunter always answers his phone and was very helpful throughout the entire ordeal. If you are going to buy an extended auto warranty make sure you call US Direct Protect. I would recommend them to anyone.
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