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BUYER BEWARE! Seller sends damaged goods through a supplier then charges 25% restocking for returned merchandise!
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I bought a vanity from FurnitureTent, owned by Metro Furniture. The order was sent in two shipments. The mirror came first from the manufacturer, ACME Furniture, because Furniture Tent said they didn't have it in stock. It was received damaged and looked like previously returned merchandise from another customer! Also the mirror was in fact a mold of wood pulp, glue and wood putty! I contacted Furniture Tent (and sent them pictures of the damaged mirror), and they said they would send a replacement, but after receiving the damaged merchandise in the first shipment, and observing the horrible quality of the mirror, I chose not to accept the second shipment when it was delivered because of quality concerns. Furniture Tent refused to send me a return shipping label for the mirror and instead said they would give me a $50 credit if I would accept the order. When I said no, they said they were going to charge me a 25% restocking fee, according to their store policy, even though I never took possession of the actual vanity and stool, as well as deduct the return shipping costs from the refund (even though I offered to waive reimbursement of the original shipping charges)...which I still have not gotten. When I contacted ACME Furniture, they told me that they don't deal with the public, and to contact the seller. So I will be lucky to get half of my money back, if I ever get a refund it at all! I contacted my credit card company and filed a dispute over the charge.
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