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Outstanding!
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In the last 12 or so years we have refinanced three times now, taking advantage of a better rate on each occasion. The overall experience with Lennox was truly remarkable. If you are researching your options I have a few pointers.
For starters, never, never use some fly-by-night company with the largest, most important, financial commitment an everyday American (like me) will make in their life time. Don’t even consider it. Secondly, having the company pick up several thousands of dollars in closing costs should be your next requirement. Frankly, it only seems fair considering the fact any finance/mortgage company is signing you to a deal where you are about to pay 15-30 years of interest charges (usually at least 25% more than you financed!). The least they can do is take care of a few thousand in closing costs. The fly-by-night company usually will not have the resources to do this. Further, professionalism and customer service focused staff is mandatory. My team (Josh and Lakhena) at Lennox was nothing but professional and respectful throughout the entire process. Additionally they showed superior knowledge (to include locally applicable (Florida) information) compared to their “competition”. Their experience was also apparent. I submitted applications with Lennox and another company at the same time and I shared my proposals. Lennox was transparent and honest about line items the “competition’s” proposal may have been better and rightfully highlighted aspects where Lennox’s proposal was superior. Whereas the “competitor’s” representative seemed inexperienced, floundered, and actually gave me incorrect information on a key point of our deal that would have costs us a few thousand dollars. Make sure you use a company that KNOWS what they are talking about and doing. So the bottom line…call Lennox!
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