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DO NOT USE THIS COMPANY, THEY WILL STEAL YOUR EXPENSIVE STUFF!
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Claim to have cameras on all trucks, but cannot find the recording for my move so they said I have no proof thier movers stole my belongings. Two 42 inch Plasma TV and misc other stuff did not make it to the new place after Laprom moved my belongings.
Good customer service when setting up the move. When the movers arrived, they came in a car! My estimate listed 2 guys and 1 truck so I had to wait for them to drive back to SF to get a truck. 1.5 hours later and 15 minutes on the phone with a very rude Amy,
they returned with a truck. I was quoted 3 hours, it took them over 4 hours and they tried to wrap my bed, couch, etc., with plastic. My furniture was already wrapped! They claim they are local, with a local Mt. View address and phone number. The phone number
is disconnected and the address they list for Mt. View, CA, does not exist! $600+ later to move a 1 bedroom apartment, I am out of 2 Plasma TV's and they are now giving me the run around. Supposed to send a claim form, called them and they said it was returned
as the address was not found. All the rest of my mail goes to my PO Box, and they confirmed they had the right address. I have filed a complaint with the BBB and local police. Now looking to see if there are other agencies that I will file a complaint with.
With social media, Yelp, Angie's list, etc., you would think they would want to resolve my issue. Contact me if you want more details.
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