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Review 8/8/2010
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BUYER BEWARE!!!! DO NOT PURCHASE FROM THIS COMPANY! THEY DO NOT BACK UP THEIR PRODUCT OR HONOR WARRANTY!!!Purchased wood floating floor. Absolutely beautiful. That is until you walk on them. They crackle as if you were walking on peanut shells. Had them installed in entire downstairs. Unbearable sound. They crack when my cat walks on them! Company sent rep to look at and claimed no responsibility or warranty. Blamed on my installers.I had second party come assess and they said that it was not due to installation. Proper gap and tools were used. I used professional installers that left gap,used proper tools per installation instructions.IF YOU ARE COMPARING COMPANIES OR PRODUCTS BE AWARE OF WHAT AN EXPENSIVE MISTAKE THIS COULD BE! Filed with BBB will take further action if this is not resoled.
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