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Review 9/23/2009
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Wednesday, September 30, 2009
Merchant account number **** **** **** 1206 for Innovative Merchant Solutions.
Company's Initial Response - Posted 09/24/2009 to BBB
"The funds processed were the subject of a fraud investigation by the card issuing banks. The funds that are being held appear to be the result of fraudulent credit card sales from the merchant's customers. IMS is currently waiting for word that all liabilities due to the card issuers and associations for the return of these funds has expired."
That’s bunch of bull., you mean to tell me it takes a processor such as yourself ten (10) month to figure out if a transaction is fraud. All of our customers have received their furniture and were still waiting for our funds to be released from you. If we need to file a lawsuit, then you better be ready for a class action lawsuit of all the merchants that you’ve been ripping off.
This company has done nothing but held our money for ten months and now they have the nerve to speculate “fraud” to hold our money longer then they already have.
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Friday, September 25, 2009
Merchant account number **** **** **** 1206 for Innovative Merchant Solutions.
December, 2008 last year our merchant account with Innovative Merchant Solutions was terminated without notice and our funds were held in the amount of $ 19,832.25. A letter was sent to us by Innovative Merchant Solutions that our funds would be held for 270 days (nine months) and would be reviewed and released on September 1, 2009 in the amount of $19,488.69.
I have been calling since September 7, 2009 with approximately one hundred phone messages for Stephan Van Laar and Renee Wilson at Innovative Merchant Solutions.
I received a phone call by Stephan Van Laar on Wednesday 9/16/2009 @ 1:16pm stating that our funds would be reviewed and released via ACH by Friday, September 18, 2009 no latter then Saturday, September 19, 2009.
Today is Friday, September 25, 2009 going on ten (10) months of our company’s money with Innovative Merchant Solutions and one (1) month of promised released date.
Can someone please tell me why these people are not behind bars?
They are straight “ F “ with the BBB… Please see link below:
http://www.la.bbb.org/Business-Report/Innovative-Merchant-Solutions-of-NMS-13184827
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Wednesday, September 23, 2009
Merchant Account Number **** **** **** 1206 for Innovative Merchant Solutions.
This letter is in regards to funds currently being held by Innovative Merchant Solutions. I spoke to Aries on 9/7/2009, Michelle 9/11/2009, April 9/14/2009 and was told that I needed to speak with Stephan Van Mar on the release of our funds. I have left several messages for Stephan Van Mar.
Messages left for Stephan Van Mar:
Friday 9/11/2009 @ 11:08am
Friday 9/11/2009 @ 1:55pm
Friday 9/11/2009 @ 3:00pm.
Monday 9/14/2009 @ 10:14am.
Monday 9/14/2009 @ 11:33am
Tuesday 9/15/2009 @ 12.38pm
Tuesday 9/15/2009 @ 3:30pm
Wednesday 9/16/2009 @ 12:39pm
Wednesday 9/16/2009 @ 1:16pm
Update: Spoke to Stephan Van Mar on Wednesday 9/16/2009 and stated by Stephan Van Mar that the funds currently being held by Innovative Merchant solutions would be released and deposited into our bank account via ACH. Stephan Van Mar clearly promised that we should received our funds via ACH on Friday 18, 2009 no latter then Saturday 19, 2009.
Today, Wednesday 23, 2009 we have yet to receive our money held by Innovative Merchant Solutions. PS. The other person in charge of our funds being held by Innovative Merchant Solutions is RENEE WILLSON. I have left several messages for Renee Wilson with a voice mail “SORRY I MISSED YOUR CALL I WILL BE OUT OF THE OFFICE FROM AUGUST 31ST THROUGH SEPTEMBER 8TH” It’s so funny because today is September 23rd. Clearly this company pays absolutely no attention to their clients nor do they ever plan on paying us our money.
Could someone please return our call and please provide us with information on the status of our funds that was supposed to be reviewed and released on September 1st, 2009.
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