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Review 10/27/2009
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When my credit woes became to much for me to handle on my own in 2004, I turned to Freedom Debt Management. They were extremely helpful in increasing my credit standing and allowing me to pay off my debts with ease and in a timely manner. They were able to have my finance charges decreased significantly or eliminated. In addition, the monthly payment was reasonable and always on time to my creditors. I received regular updates as to my status in the program. I was also able to contact the company for updates as well.
The representatives that I encountered through my experience were always helpful and courteous. They made sure to solve my issues or to guide me in the right direction.
During my experience with Freedom Debt MGMT. I only encountered one problem. I was able to make lump sum payments at various times during my enrollment. I made the additional payments directly to the creditors instead of to Freedom. When I notified Freedom of the payments, I was informed to notify Freedom in writing as well so they may make the notation in my file. Unfortunately, I was not informed by the representatives that I should not make direct payments. In addition, if my payments resulted in complete payoff of a debt I would possibly forfeit my completion reward. I did not find this out until I completed the program and was looking for my reward.
Due to my long relationship with the company and the prompt and professional response from the customer service team at Freedom, I was able to obtain my reward. The department was understanding and helpful in obtaining necessary information to support my claim of completion.
I have never encountered a company that truly cared about the success of their client and made sure the client was happy every step of the way. If only more companies had the same professionalism and leadership, other individuals like myself may find their way to freedom from their debts.
I have recommended Freedom to my friends and family and will continue to do so.
Thank you Freedom Debt Management.
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