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Service and outcome exceeded expectation
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Timo Ketola and Sharlette Scott of Foreclosure Recovery Group were exceptional in all respects. After being very hesitant to even begin the process of short sale-ing our home, I am grateful that we chose the Foreclosure Recovery Group to aid us in this process. Short selling a home is a very cumbersome process, but Timo and Sharlette basically did all of the work. Their expertise and experience makes them highly skilled in navigating the various departments of lenders and people who can be very difficult to work/communicate with. After choosing to work with Timo, my husband and I were never burdened with having to talk to persistent collectors as Timo kept constant communication with the loan mitigation department to assure that our case was dealt with consistently and appropriately by the bank. I know from others who have gone through this process that the banks will not deal with a case consistently and appropriately without tireless work on the owners part in keeping them accountable. TImo did that for us.
Furthermore, Timo mediated the negotiations between the first lender and the second to assure that an offer and terms would be accepted by all lending parties involved with our mortgages. Mediation between lenders is essential to success in short selling, and requires more work than I would have wanted to do on my own. I have heard from some sources that short sales often do not happen because the second lender falls out of negotiations, but Timo made sure this did not happen in our case.
Short selling a home is very complicated and not always successful, however, escrow recently closed on our property, and we even received relocation funds in the end. I am confident in recommending the Foreclosure Recovery Group to anyone, family and friends included, knowing that they will be met with professionalism and commitment to the goal, avoiding foreclosure. Timo never made any promises that he could not keep, but he did accomplish all that he assessed was likely to be achieved. I felt that he was completely honest throughout the entire process, and he was diligent in implementing each step of the process with exceptional knowledge and professionalism. We are relieved to be done with this process, and all the thanks is to be given to Timo and Sharlette, who did much hard work to get us there. Thank you!
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