|
|
Review 4/27/2009
|
|
In the month of January 09 against my better wishes, my wife contacted The Federal Loan Modification Fake Scam Business to see about getting help for our Mortgage problems. I had recently lost my job as a Counselor due to the facility where I was working at closed down. On 19 Jan 09 my wife paid a sum of $500.00 (a 1/2 payment) that was drawn directly from her bank account. On 3 Feb 09 a second withdrawal from wife account of $500.00 (other 1/2 of payment = $1000.00) was taken before they would start allegedly doing any work. All the while we were waiting for our Mortgage Company to be contacted in order to work out our Mortgage Problems. Only 1 phone was stated to have been made by Federal Loan Modification. We were never contacted even though Federal Loan Modification had both of our phone numbers. After a long period of not hearing from anyone from Federal Loan Modification, my wife contacted and talked with a female that told her nothing could be done to help us and that we could speak with a Jewell McDonald. When my wife finally spoke with a Jewell McDonald our house was sold on the court steps the next day. Jewell McDonald told my wife that we would receive a full refund. We were told that a Brian Sackett would handle all our needs to make sure we got our $1000.00 dollars back. This is the email I received from Brian Sackett: Dear Mr Hemmans:
Please sign and return as quickly as possible. I'm sorry for the delay in your refund, but trust that we are doing everything we can to expedite yours and all refunds. We ask and hope for your patience in this matter and you may reach me at the number below to request a status.
Thanks,
Brian K Sackett
(877) 333-6631 (ext 5972)
(949) 333-5771 (fax)
That same day I paid around $14.00 to have all our information fax that they stated that they needed but should have had already. I was told by Brian Sackett that they would send our payment in one of 2 ways, either overnight (Federal Express) and that they would call the day before to be delivered or they would mail a check to us and call us to inform us that the check had been mailed. I asked Brian Sackett since $1000.00 had been taken from my wife bank account in 2 payments, why could they not redeposit our money? Brian Sackett stated if they were to send our money back in that way, it would take 4-5 business days for the transfer to be made to her account. I contacted Brian Sackett several days later to fairly give them time to process our information. I called Brian Sackett that Thursday and he stated he did not know what I was talking about and could not recall. I told Brian Sackett we were on speaker phone the whole time I was trying to fax our information from Mail Box Etc., we had a fax receipt and how could he not remember that we had multiple problems through Federal Loan Modification for our fax to finally make it through their efax system. Brian Sackett stated he got the fax through a fellow female employee. After a extended period of time, Brian Sackett stated he had found our information. This is another email I received from Brian Sackett (Good Morning Mr. Hemmans:
As of Friday 3-13-09, I am no longer in that department. Please stay in contact with Michelle Morrow at (949) 333-5770 as it relates to the status of your refund. I wish you and your family well in your future endeavors and hope that I was at least somewhat infuential in resolving your matter with us. It was a pleasure to serve you.
Thanks again,
Brian
Brian Sackett had stated it would take 30 days then 45 days then 30 days to receive our refund and not to call because they had to complete their process. Also Brian Sackett pleaded with me not to report Federal Loan Modification because they had already received 25 complaints against them and could not afford anymore. Brian Sackett stated that we would receive our money back ($1000.00) and that we need not worry about filing a complaint. My wife and I waited until 10 Apr 09 to receive our refund. Why? Michelle Morrow who Brian Sackett said was in charge of our refund promised us that we would receive our check refund of $1000.00 by then. On 10 Apr 09, no check came. I tried to call Michelle Morrow for a month, no contact, numerous messages were left by me, I called Customer Service, no answer or return phone calls. But ironically when I called intake for business, they readily answered the phones. I would call intake for business to try and make contact with anybody. I left several messages for a Bill Antz (the owner), no return phone calls. I called intake for business again and asked them, "How are you taking incoming business and I have seen online that numerous people have filed complaints against you?" That Friday night a mysterious person claiming to be a concerned staff who gave his name as Allen Whit called stated we would get our money back. When I finally contacted Michelle Morrow, she stated "NO ONE WILL BE GETTING ANY REFUNDS AND OUR LAWYERS WILL BE IN CONTACT WITH YOU". Then Michelle Morrow hung up the phone on me, I expressed this blatant disregard, lie and scam to this person named Allen Whit. Allen Whit told me and my wife that he would be in contact with us by next week. I did not hear back from a Allen Whit and when I called, they stated there was no Allen Whit working for the Department? I called back several days later to ask to speak to anyone named Allen. I spoke with someone named Allen that stated he had never spoken to me before but that he would turn me over to a guy named George who out of all the people he knew, would get our negative situation straight. I never heard back from anyone, nor a person named George.
It is now 27 Apr 09, we have not received our refund, can not make contact with anyone, receive a phone call back, etc.
We have been scammed, our money taken and not shown any respect that even animals deserve.
I am a Army Veteran, is there anyone in Government that can help us, or media or a lawyer or something or someone?
I am praying that God will help us.
Sincerely
William
p.s. I could say much more the heartache these nasty people have put us through, but I could write a Book on that and am summing up the best way I can, in the allotted space I have...
|
|
|
|
|
|
|
|