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USELESS!
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I ordered 2 lights from this company back on 10.12.2014 and only just today (21.01.2015) received an email from stamps.com saying that ETD have sent me a package. even after 40 days they still charged me for shipping. They also HATE answering the phone, they have 3 phone numbers of which 2 were hard to find, but after 87 calls i was actually only answered twice, which ended up costing $89 on my phone bill as calling the U.S from the land down under inst cheap. they also never respond to emails, even ones from police email domains, as i emailed back in august 2014 to enquire about international shipping and since i have sent 6 emails to date and none have been responded to.
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Business's response - by Chris D.on 7/6/2015
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Aiden,
Being that I can not see your Full name or order # it is kind of hard to answer your concerns here. I tried looking you up under Aiden as that is a unique name and we do not show an order for that name?
I can only speculate but in your case it may be that you did not pay the international shipping.
We deal with a large volume of first responders and government agencies on a daily basis.
As for the phones yes they stay very busy. As for Emails if you send an email and then send 3 or 4 more in a short time frame they will automatically move to spam. We have added as of April 1st a LIVE CHAT option that is run by our in house customer support staff.
If I can be of assistance to you in the future or on a current order you may have reach out to us via email 1 time and we will respond to you generally within 24 hours. If you need immediate assistance and can not reach us by phone then by all means reach out to us via our LIVE CHAT.
Please keep in mind that we are here from 10AM to 4PM Eastern Time.
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