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Review 5/5/2010
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I ordered my son a mp4 player from them, it came to me defective it took them 5 days to respond and tell me to contact the vendor. I did, filled out the form and the vendor never called or sent me the proper information on how to return defective products. I call ecost again requesting a refund, they won't give you a refund, but told me they would escalate the issue and get back with me in 3 -4 business days - so a whole nother week. Most companies have the 30 day return policy - but it seems they work it so you are automatically pushed out of that window. I would not recommend anyone to purchase anything from them.
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Business's response - by Donovanon 5/19/2010
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Thank you for contacting us. Please call me at 800-555-3613 ext 4127 and we will get through this together.
Linda Potter
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