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Review 5/25/2011
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Not to happy with the customer service.Tried repeatedly to get some cooperation when they sent me a product that was NOT the same as what I ordered. They stalled and stalled, telling me they would send me an RMA# and prepaid label to ship it back. Still waiting for that. Seem to be using delay tactics to make me go away.
" UPDATE " - Soon after I submitted this complaint I was contacted by Ecost and told that the RMA# and prepaid label would be sent to me within 48hrs. I waited until the time period expired and then contacted them by phone again. I received the numbers and label the same day. Then boxed the item and shipped it back to them. Within 7 days my money was refunded back to my paypal acount. My sincere thanks to Ecost for taking care of this matter.
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