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Customers deserve to be ignored
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I have used EconomyCarRentals.com to make a booking for a car in Europe. I received the conformation and the rental voucher within a few minutes and my credit card was charged for the deposit amount. Unfortunately, upon my arrival to the rental company counter in the European city, I was informed that no car was reserved under my name or under the e-Voucher on hands. I was really surprised due to the fact that I have been referred to that company by my relatives and the company was highly recommended by him.
I handed in the conformation paper to the rental car company agent and asked the agent to write on it why the reservation was not confirmed. They informed me that EconomyCarRentals.com did not send in the confirmation and that this is not the first time they have experienced this. Then, I was advised to call EconomyCarRentals.com’s customer services. I called the customer services from the rental company desk and spoke to an agent name Joanna who advised me to rent any car from any company and send in the invoice to EconomyCarRentals.com and they will reimburse me for it.
This is the first time I have used EconomyCarRentals.com for my car reservation. I hesitated at first, however, due to strong recommendation form my relative, I did make the reservation using EconomyCarRentals.com. When I finished my vacation, I contacted EconomyCarRentals.com’s customer services via e-mail and they welcomed me and said that they will investigate and let me know the outcomes. It has been now 4 month since this and I am trying to get an answer to my e-mails with no success. It seems that their philosophy about customer services is centered around “customer complains deserve to be ignored”.
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