Mara L.'s review of Cyberpower, Inc.

Cyberpower, Inc.

         
Customer Reviews & Ratings
Complaint Posted 8/3/2012
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great machine, terrible customer service
We've bought several Cyberpower machines before (altogether 4 in the last 7 years) so it was a real surprise when my partner and I ordered nearly identical machines (same components, different cases) and mine began making a grinding noise on startup within a month of purchase. My fear was that there was an issue with the liquid cooling pump so we called Cyberpower, had them do an RMA, shipped the computer back at our own expense only to be contacted AFTER A MONTH OF INQUIRY to be told that there was nothing wrong with my computer. I received the computer back with the exact same issue as when I sent it in. After a little sleuthing I discovered that the issue wasn't the liquid cooling pump after all but was the hard drive cooler instead. We called Cyberpower and asked them to send us the part. They refused to do so without having my old one back or charging me for the new one. For a $30 part. After they failed to fix it after having it a month. I was extremely disappointed. So, I think their computers are fine - but I think next time I'll just build it myself since I'm going to end up troubleshooting/fixing the machine on my own anyways.
 
 
Business's response - by Cyber HDon 8/17/2012
Dear Valued Customer, we do apologize for any inconvenience. If you do have a part that is causing issues, we do offer warranty part replacements under your warranty. However, it is a warranty replacement and the original item is required to be returned to CyberPower. Should you still have an issue with that particular item or any concerns, please contact cyberhd.tech@cyberpowerpc.com so that we may address your issue or concern.
 
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Additional Business Information
Hours   * Mon: 8AM to 8PM (PST) * Tue-Fri:6 AM to 8 PM (PST) * Sat. 9:30 AM to 3 PM (PST) Phone   (626) 813-7730 Address   5175 Commerce Drive
Baldwin Park, CA 91706
Website   http://www.cyberpowerpc.com Email   danny.lee@cyberpowerpc.com
Contact   Danny L. Other  
 
 
 
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