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Unprofessional Sales Manager
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I visited this dealership to purchase an advertised used high end vehicle. I should have thought twice about conducting business for a high end vehicle here, but since the car was priced well I considered giving them a shot. After talking to a pleasant young lady on the phone I scheduled an appointment to come see the car. When I arrived I was met by a very young salesman who notified the woman I spoke with on the phone that I was there. She came out for a second and passed me back to the young man. He then showed me the car. I knew the car had extremely high mileage and figured that was why it was priced aggressively. However, since it was a weekend vehicle I didn't care that much about the high mileage. What I didn't know and what was not disclosed in the advertisement was the extensive damage to the vehicle. The 4 year old car had a severely torn and peeling driver seat, a wrecked rear bumper (size of basketball but not on the CarFax), scratches all over and a continuous deep to the metal key mark along the passenger side quarter panel and two doors, among some other issues. I should have left at this point, but I stayed to see if I could get a better deal. Once I sat down in the office the desk manager came out and told me that all of the items I had noted were already taken into consideration when they priced the vehicle. After talking with the desk manager we came up with a reasonable offer (only a few hundred under the asking price). However, when the desk manager presented the offer to the sales manager it was rejected with no counter. The desk manager seemed surprised and apologized for misleading me. I left the dealership to think it over, because it was still a decent price. About the time I decided to go ahead and pay the advertised price, I received a text from the desk manager wondering if I was still interested at the advertised price. So I asked him for the Out the Door price which includes taxes, registration and doc fees based on the advertised price. I told him I was still in the area and wanted to know the total price so I could notify my financial institution of the purchase. He said he would call me back. I waited, but never heard back from him so I called and spoke to someone else who would also said they would get back to me. I waited again for a couple of hours then called again. The sales Manager Martin Villalobos answered the call this time and he was extremely rude and unprofessional when talking on the phone. He was eating and speaking slang like we were on the street corner. He didn't identify himself until i asked who I was speaking with and his tone was extremely condescending. I told him I was looking for the Out the Door price so I could organize my finances. He reluctantly gave me a price on the car, but it was off from my figures. So I asked him to explain the details. He became defensive, interrupted me, began talking over me, using profanities, screaming and attacking me. He obviously didn't want to sell me this car. However, I maintained my cool and told him that I would never buy a car from someone who lacked decorum and basic customer service skills like him. I don't know what set him off but this guy has some serious issues. I can't believe this dealership has someone with his temperament working with customers. The employees even seemed frustrated with his process and approach. When I was at the dealership one employee made a comment to another employee that he was the only manager working and was stressed. He's probably overworked. More importantly, this is probably not the right job for his personality and its proving to be too much for him. With that said, there is no excuse for the way he talked to me as a customer. I wasn't rude or disrespectful at any point. I also told him I would be following up with the dealerships owner (Paul Aetebarra), the President of the parent company CMDA (Ralph Martinez) and anyone else who will listen to let them know about my experience.
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