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BAD EXPERIENCE--They charged me $125 for a rapid test and I NEVER received results
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*** If you get a Rapid test at the Park Slope location, be prepared to NEVER receive your results, but be charged $$ anyway! ***
I had a rapid and PCR done at the Park Slope location, paid $125 out of pocket for the rapid. They said typical wait time for rapid results was 3 hours and I should get an email. I waited all day and night, keeping my elderly parents waiting, since I didn't want to infect them, but still received NO email. The next day I had to walk back down to the clinic and ask in person what had happened. It took the staff a few minutes but they figured out that they in fact HAD had my results but "must have forgotten to email them" to me (as the doctor told me). They told they would give me a refund--because what is the point of paying $125 for a rapid test when you don't get the results on time or ever?
They told me to contact CareCube offices, which I did. It has taken months for them to respond, but the offices finally told me that they would NOT honor my refund and that "there was nothing they could do."
I have worked in customer service for a long time, and if the store/company/provider messes up and does not provide the service they promise, they REFUND THE CUSTOMER. Especially in a a high stakes health crisis situation like this, I would think it would be of the integrity of the company to make up for their mistake at least by NOT keeping the money I paid them for a service they ultimately did not provide.
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