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Business's response - by donna F.on 5/12/2011
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To begin, we of course are sorry your experience with our firm was not a positive one. However, as you know there are two sides to each story. Allow me to take a moment to touch on each of your points:
1. You would not recommend our firm--- I would like to think you notified us of your concerns or disappointment with our services in order for us to have made changes or adjustments or just clear up any misunderstandings. I can assume this did not happen.
2. The Contract is problematic and isn’t on the side of the owner---Our contract is quite stern and protects both side of the transaction, as contracts do. It also states that if you do not understand or are not clear on the contract to consult your attorney for consultation. It is the consumer’s burden to make sure they understand and agree with all the terms of a contract or you should not sign or negotiate those terms. To sign blindly and then discover you feel as if the terms are not suitable to you is very capricious. In addition, we have a responsibility and duty to the owner and the tenant. The contract is designed for that purpose.
3. We do not return phone calls promptly--- this is a sticky issue with all companies big and small, and can be frustrating for both. However, if your calls are for issues that do not pertain to the property or are not of an urgent matter, calls are retuned within 24-48 hours.
4. We take the side of the tenants, especially if it’s one of their friends---Well, the law states that we have a duty to both the owner and the tenant. We never put any friends in our units, however we are a friendly company and find that our tenants like us and are happy with the way that we treat them. We would protect the tenant if the owner was to try and cheat them or to mistreat them as it is our duty to do so, regardless if they are our friend or not.
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