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Harrassing and judgemental!
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This company is ridiculous...I'm beginning to understand why they have such a terrible rating. We missed December's payment because we ran into a little financial hardship. At the end of December, our 9 year old pitbull was diagnosed with cancer with less than 2 months to live...there was nothing we could do except make him as comfortable as possible, which meant getting him the medicines he needed. We also were in the process of relocating as well, getting new jobs, finding a home, etc. Well, anyone who has ever lost an animal or moved knows that it's a big adjustment period, especially where finances are concerned. My husband had already spoken to a rep and explained a little. They continued to blow up our phones and threatened repossession...for ONE missed payment. My husband spoke to a rep - Veronica was her name. Upon trying to yet again explain things, she popped off to my husband with "well it sounds like you can't afford it. You should just do voluntary repossession." Veronica, unless you run my household and know my bills, you really don't have any room to comment upon my finances, ma'am. Instead of being compassionate and understanding about our situation, she chose to be cold, judgemental and rude. We finally made a payment after figuring some funds out. Ms. Veronica, I pray that you are never in a situation where you're struggling. And if you are, I pray that someone is kind and compassionate towards you...it would be a wonderful lesson for you to experience. In the meantime, please, keep your comments and judgement towards my finances to yourself, thank you and God bless.
-Wendy Ball
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