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Review 1/8/2010
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I was not able to file a complaint on BBB.org b/c apparently it doesnt qualify. So this is what happened: I came in, signed an agreement to pay for services based on my car's VIN number.
Over an hour later, and after my car was on lift and taken apart, i was told
they made a mistake and now want double the amount for the work. I left work
early for this and it killed my whole day because i then was not able to get the
service needed and could not go on my 150 mile drive for work!
They conned me into agreeing to do my oil change there, only to bait and switch
me after i had wasted over an hour. I don't think they expected me to tell them
to put my car down and back together. They thought i would agree to paying
double at that point. I have heard of this place doing it ALL the time but never
thought it would happen to me for such a simple procedure. Shame on them.
I called to complain to the regional HQ offices and have not received a reply
from that manager OR the manager from the location either. Horrible customer
service. I drive a lot and would need services every 3 months, but i will NOT be
coming back. I will also be leaving proper reviews on yelp, yellow pages, etc
wherever i can find in order to inform the public about the bait and switch
fraud being practiced here.
How can they make a mistake in the price if the invoice was based on MY VIN
NUMBER, CAR YEAR and MODEL that automatically kicks out the right information?
What a joke!
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