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Kevin Laursen - Service Excellence!
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I had shopped around for refinance opportunities for several weeks. I happened to reach Kevin as a result of an internet search. Needless to say, I was a little leery, but after speaking with him I felt comfortable. He took the time to thoroughly explain
what Bay Equity could offer me,answering my questions (sometimes more than once), and presented a good case for moving forward. It was not a high pressure sales job, but enough good information to help us make an informed decision. His first email was one
'welcoming’ us to the Company and summarized our conversation in detail. I was impressed with his professionalism and just how organized things were. Everything flowed decently and in order. Bay Equity uses sophisticated technology, which to me was impressive
and user friendly. Donna Pierce was readily available to assist me with any questions/concerns. She even called me to check if we had questions or needed help with completing any of the forms. Her emails and calls were always timely and professional. Stacy
Brian was very thorough and even discovered (and corrected) a problem from a previous refinance. The loan forms were clear and easy to understand, more so than others I have seen. Everything was well-formatted, written in plain language and clear. Life happens,
and when I thought I might have to make an urgent trip back to the east coast, Kevin and Stacy assured me that it would not be a problem to find a local notary so there would be no delay. Kevin stuck with us throughout the entire process, letting us know what
to expect at each next step. There were no surprises and everything happened right on schedule. Our experience with Bay Equity has been very satisfying. We would highly recommend Kevin and Bay Equity to others who are shopping for a financing company. Thank
you, Kevin!
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