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Review 10/27/2008
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DETAILS OF HOUSE MOVE
I first contacted Back 2 Back Movers April 16 2008. At that time they issued me a Job # 38426 and my relocation specialist, Angelica Pulido said to call her back 1 to 2 weeks prior to the Move.
On July 3, 2008 I contacted Ms Pulido to give her the exact date of the move and all the details of what furniture and the amount of boxes we had to ship. At that time Ms Polido guaranteed me their truck would be at my old house between 8am and 10am July 17, 2008 with 3 movers and an Empty truck large enough to fit everything. At that time I faxed her the signed local terms and conditions form.
On July 14, 2008 I called and spoke to Ms Polido again to just confirm the above times and date they would be there to start my move and I also gave her my cell phone number. She reconfirmed them to me.
On July 17, 2008, Move Day, we were all ready and packed but as 10:30 am passed and NO calls from the company I decided to call them. I spoke to the receptionist and asked her where the truck is and she put me on hold for 5 minutes and then said they couldn’t find the house (Lame Excuse) and they wouldn’t be coming today. I demanded to talk to a manager. After another 5 minutes on hold the manager Sean Vines told me the truck had broken down. (Another Lame Excuse) I asked him could they send another truck because I had to get out of this house today because the Family that bought my house was moving in with their truck the next day July 18, 2008. He said he would get another truck there between 3pm and 5pm today. We waited all day and no truck arrived. Again there was no call from Mr. Vines. I called him back again and he said he could not get another truck there today but he could have a truck there by 7am to 8 am on July 18, 2008. He told me the move should only take 6 to 7 hour’s total. I was very upset but I agreed to the next day and I immediately called the other family and apologized for the delay. I also demanded he give me the cell phone # for the driver foreman so I could keep in touch. He told me his name was Mike Waters and gave me his cell #. I immediately called Mike to confirm and tell him exactly how much furniture and boxes I had and he told me he could be there by 7am on July 18th BUT he would only have ¾ of the truck. I said No I need a totally empty truck. Mike then said Ok he could off load the truck and be there by 10am on the 18th. I said Ok but just make sure the truck is empty. He said no problem.
On July 18, 2008, one day late I had to go 50 miles to the new house to meet my scheduled appointments with the utility company to put my TV and phone lines in and I also scheduled the home builder to come to detail the new home and do some repairs and touchup. I scheduled these 2 weeks in advance. I had to leave my 63 year old wife and my 60 year old sister in law at the old house to be there when the truck came.
The truck finally came at 10:30 on July 18, 2008 after I called Mike the foreman driver again to find out where he was. Then my wife called me and told me the truck wasn’t empty it had 1/3 of someone else’s load still on the truck. I told her to put Mike on the phone and he gave me some other lame excuse why the truck wasn’t empty but he assured me he could get everything on in one load. Then Mike had My Wife sign the contract which was never discussed with me and then he had her sign the Not to exceed form. Because they were a day late coming and the other family had their truck waiting to move in I agreed to the contract. I had no other choice. At this point Mike never told us how much he was going to charge for any packing charges until 11:00pm when he was almost finished offloading. I will address this later. A short time later My Wife called me and she said there was No way everything was going to fit. She told Mike to put all the furniture on first and leave the boxes for last. Because he didn’t come with an empty truck it was apparent all the freight wasn’t going to fit. At that point My Wife and sister in law had to shuttle about 35 boxes, the lawn furniture and other stuff with my sister in law’s p/up truck over to her house and stack it all behind her house. This took two 60 year old woman hours in 95 degree heat to complete. I have photos of all this freight. Keep in mind I was told this total move would only take 6 to 7 hours and Mike kept telling me he would be done loading about 1pm to 2pm.
The Mover’s finally got as much as they could get on the truck and they didn’t get to the new house until about 6:30pm. They proceeded to move all the furniture in and about 11:00pm Mike brings the contract out and tells me how much it would be. I asked him to itemize the $544 packing charges but he didn’t. I then asked him to get his manager on the phone because I didn’t want to pay these extra charges and I was told by the manager Sean Vines and Angelica Polido that there would not be any extra charges and they would adjust the hours charged because of the nightmare of what they put us thru. Mike then said he couldn’t get any one the phone and if I didn’t pay in full he was going to leave with the rest of my furniture still on the truck. To avoid any further confrontation I paid in full $1987.64. I refused to sign a paper Mike wanted me to sign that would have waived my rights to dispute this. The Mover’s finally left at 11:30pm.
On July 19, 2008 I had to drive 50 miles back to El Cajon to rent a truck for $250 for the day + $100 for gas. I also had to hire a guy for $100 for the day to help load and unload all the freight they didn’t take because they didn’t come with an empty truck on moving day. (Which was 1 day late?) Then we had to drive 50 miles to the new house in Oceanside to unload everything else. Then I had to drive 50 miles back to El Cajon to return the truck and finally drive 50 miles back to my new home in Oceanside. This was quite an ordeal for Senior citizens to have to go through. I never dealt with such an unethical and poorly managed company in my 60 years on this earth. This was the worst experience of my life.
On July 20, 2008 at 10am I called Back 2 Back Movers and spoke to Angelica Pulido to tell her what she and her company had put us through. I asked her to ask her manager Sean Vines to credit my credit card $1000 for these extra charges and all these extra expenses and our time and sweat they put us Senior citizens through. She said she would tell Mr. Vines and have him call me back the next day on July 21, 2008. Not surprisingly he never called back.
On July 22, 2008 at 12:45 pm I left a message with the Back 2 Back Movers receptionist to have Mr. Vines call me back. Again he never called back so at 3:45 pm I left a message to call me back on Mr. Vine’s voicemail.
On July 23, 2008 at 1:45 pm I called Back 2 Back Movers again and had to leave a message on Mr. Vine’s voicemail.
On July 24, 2008 I spoke to Catlyn who said she is the assistant manager. She said to call this independent claim service and speak to a guy named Bob. I did that and he e-mailed me a claims form. I did not send a claim form in yet until I am instructed to do so by my credit card company.
On July 25, 2008 at 11:45 am I filed a dispute over the phone for the entire charge of $1987.64 with Mr. Joseph Veeder of Bank of America Credit Card Dept. He informed me the dispute was in place and I would receive written confirmation within 10 days. He also said no payments or finance charges are due until the dispute is settled.
On October 4,2008 B of A informed me they couldn't do anything. This company will not talk to me even to take off a few hundred dollars. I now will take them to small claims court.
This is a very bad company and I warn anyone to NOT do business with them.
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