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HORRIBLE CUSTOMER SERVICE...MAKES EXCUSES NOT TO COVER CLAIMS
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My husband and I signed up both of our vehicles with this warranty company in December. First I think they may us one of those companies that help you delete negative reviews because after the way they just handled our claim I am amazed that this company has the high reviews that are shown. We, in part, made our decision to sign up with them as oppose to another company, based on reviews that we'd read. DON"T WASTE YOUR MONEY! I was told by my repair company that they denied my claim and made an excuse that the issue was pre-existing. My vehicle has been driven over a thousand miles with no issue since I purchased this warranty. It began to hesitate. I took it in and was told my timing belt was stretched. I spoke with a customer service rep for the company that used phrases like it "could have been preexisting" he said it "usually takes at least one thousand miles for an issue like this to occur" however when we signed up we had to report the mileage and my vehicle has been driven over 1300 miles since we signed up! Also, I called various service departments at well known car dealerships in the area. I've spoken with master mechanics etc... who all said this is a crock of bull and is an assumption. Also, all of the research I've done online states the contrary. It's one thing if this were true but to try to get out of paying the claim by stating that this could have been preexisting leads me to believe that this company is a SCAM. When dealing with a vehicle this statement could almost be used for anything. Unless you take your car apart and examine every piece before signing up anything could be said to be pre-existing. We've paid over 7,000 for two warranties for nothing but an unethical company who is in the business of taking money and selling warranties but not covering you if you actually have a problem! SAVE YOUR MONEY... DO NOT BUY A WARRANTY FROM THIS COMPANY.
I asked to speak with a supervisor and was told that she was busy and would have to call me back later. I spoke with them at 9 am this morning. No call back all day while I am without a vehicle. It doesn't seem like customers matter. I asked the rep for the corporate info and was told they are just one stand alone company. I asked about the owner, higher level manager etc... he said he couldn't give me any information and I just had to wait for a supervisor to call me which never happened.
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