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Review 11/17/2009
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I have always kept AAA for road-side assistance in case of emergencies. I purchased a car and decided to call them for a no obligation quote as advertised, on Wednesday.
I'm currently covered under another insurance policy for thirty days, so there was no rush for new insurance. I was told I would have to be charged for new membership because the other policy holder and I no longer live at the same address. I explained to David Lopez I couldn't afford the insurance at that time. He said no problem, he would email me a tentative policy and when I was ready to sign it, scan it, and email it back to him.
THEN, I receive a phone message on Friday evening stating he needed me to sign the policy in order to proceed. I checked my email five minutes later to discover he had charged my account for the car insurance as well as new membership. The new membership was for a 7 mile tow, but my previous membership was 100 mile tow. (Would it make sense for me to decrease my tow mileage, when it has been 100 miles the entire time.)
I spoke with Allison Swinner, Don Harris, who was the most professional out of the three, and Tom Castell. Tom's resolution was for me to "just" pay for three days of car insurance that I don't need. As well as the $100 for an overdrawn account due to Mr. Lopez. In my book/bank account that is NOT A RESOLUTION! AAA RATING IS A 0 DUE TO DECEPTIVE SELLING PRACTICES! HE RECEIVED MY BANK ACCOUNT INFORMATION FOR NEW MEMBERSHIP AND CHARGED ME FOR BOTH NEW MEMBERSHIP AND THE CAR INSURANCE QUOTE!!!
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