D D.'s review of Aquatic Connection

Aquatic Connection

         
Customer Reviews & Ratings
Complaint Posted 5/12/2013
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Sold item they did not have in stock - still no credit issued
I placed an order for an Arctica 1/10hp chiller on 4/23/2013. I followed up on 4/25 for a tracking number because I needed this chiller as we are headed into some hot days. They said they have not shipped it yet because they were waiting on the shipment
from the Vendor. I asked them to please cancel my order today. They did and stated that I would have a full refund within 7-10 business days. Well we are on 11th business day and nothing. I sent them an email- nothing. I have since taken it up with my credit
card company and they can deal with company's that mislead (selling a product they don't have) and then holding your funds for something they never shipped. I wish I would have read all of these types of reviews prior. I don't see how they are still around
with doing business this way. FYI - I placed an order with another vendor Aqua Cave and the chiller was at my door the next day, they had JBJ drop ship it direct ( that is customer service)
 
 
Business's response - by Ron R.on 5/14/2013
The customer's refund was processed in refund. The refund was processed one day late since our billing department manager was out of the office with a family emergency. The customer was sent an apology email explaining the situation. We apologize to the customer for the refund being processed a day late.
 
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Additional Business Information
Hours   Phone   (954) 747-8511 Address   5401 NW 102 Ave., Bay 115
Sunrise, FL 33351
Website   Email   service@aquacon.com
Contact   Luis Vazquez Other  
 
 
 
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