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Review 6/5/2008
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Manager was very accomodating, friendly, and professional. He tried his best to ensure satisfaction. The workers did their job when he was present at the site. However, when the manager left, the workers slacked off. Example: there were 2 people who were supposed to finish the job. One didnt come back the next day (Saturday), because he said he had another side job to complete. He told my family not to tell the manager. Also, my family paid a $150 moving fee in advance to move the furniture. When it came time to return the furniture, the remaining worker did not want to do it because he said he wasnt paid. My mother had to plead with him and call the manager. It turns out the other worker was given the moving money but didnt split it with the one who finished the job.
They did a good job installing the floor. Both workers did the living room, but only one did the kitchen. I thought he would first remove the old kitchen tiles, which were dirty and rotten; but he didnt. Instead he covered it with particle board. It looked like the board wasnt aligned, and it took some time for me to convince him to realign it because he was refusing to. He didnt speak English, but his son was present to translate. I feel odd sometimes walking in the kitchen, knowing the rotten tiles are still there.
Overall it was an ok experience. Im just glad they completed it, and the new floor looks great still.
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