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Regretful Customer
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I recently started a policy with Alliance United Insurance. I have never been in a car accident before and was a bit shaken up about it. I called Alliance mintues after the accident to be sure I was doing everything to its procedure. When a customer rep came on the line she said she could not help me until a case # was given by the police and at that point I can call back with details. After 30-40mins of waiting for a police report I called back to give the details of the accident and was told another agent would be calling that day or the next morning. Okay great.... well the agent called me alright and was completely rude. He actually asked me, rudely, why I allowed my car to be sent to the tow yard.."that occurs more charges for us.." Uhhh well maybe if they had proper standard procedures set up with their customer reps anwsering the phone I would have thought of something. Secondly, I can careless about what comes out of Alliance United's pocket. Thats why us folks pay insurance every month. This conversation defineily became heated. I even tried to calm myself and suggested we could move passed it because I just wanted to get everything situated, I told this creep I was willing to apologize and he said "yeah you should!" Uhhhhhh well a big kiss to you Alliance United. Fix my car so I can end this regretful relationship I put myself in with YOU.I did talk to a supervisor the next day he actually defended this guy and justified this person for informing me how much it cost them exactly for my decision with having my car taken to the tow yard. Customer service is not a quality this company posses.
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