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Review 3/31/2011
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DO NOT USE THIS COMPANY!!
I’ll always make it a point to steer military folks and other family and friends from using this company. This company let us down and did us wrong!
After a long and tedious claims process, there was a settlement. Unfortunately, it was a lose-win situation, with us being the losers and them keeping our possessions (they claim our boxes were probably/accidentally given to another moving customer).
The organization and work ethic of this company turned out to be substandard and unacceptable.
SEVEN of our boxes were “lost". Many of the items were replaceable (although we still were not given enough money in the settlement to replace them). Many of our items did not have monetary value:
My sister's items were "lost", EVERYTHING she owned!!
Military coins/awards that I had received from various officers and sergeants over the past 12 years of my Army career were "lost".
Our wedding pictures (we were married in Iraq while serving in the Army).
This company offered to pay less than ½ of what the items cost. Be Aware of what you are signing and what their policies/insurance will cover if your items are lost or damaged. Note: It does not make sense to compensate a customer $6 per pound if items are small and don’t weigh much. Also, they don’t weigh boxes in inventory, so how can they know exactly how much a box weighs once it’s lost???? This is a shady practice that many companies use.
Thank goodness for USAA. They recommended I keep paying my renter’s insurance (previously lived in an apt.) until the move was complete.
USAA is a company with integrity and really takes care of its customers.
They picked up the slack for ACE Relocation Services.
Loyal USAA customers.
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