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Honest, Patient and Affordable
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Our water heater was not producing hot water yet it wasn't leaking or showing other signs of an end of the line conclusion. After testing the unit with a handyman friend of mine based on the diagnostic codes on the unit and not being able to heat the water he recommended his plumber Jeremy to me. He said that Jeremy could get to me a lot faster than he could and if I wanted to explore other options of water heaters such as a tankless version that Jeremy would be the individual. He said that he trusts Jeremy with all of his personal stuff and that he is an upright and honest man who will do the best thing for me.
Jeremy contacted me shortly thereafter and said that he would be over right away. When he arrived and investigated the unit he said that it was possible that the water heater was fine but the main control valve igniter kit was the culprit. He gave me two additional repair/replace scenarios. One of which I could replace with a larger 50 gallon version or the tankless version since I had inquired about it. He spent a considerable amount of time explaining to me the advantages and realities of each and then walked me through my garage area as to how the tankless version could be applied and what effects that could mean. But first he said, "...let's check your serial number and see if you are still under warranty and take it from there...".
After doing so from his van he came back to my door and explained that I had three years left on both the control unit and tank. He explained the difference in price for each option and allowed me to make the best decision for myself. At no time did he pressure me into a higher job. In the end we took the most logical of replacing the control unit for a fraction of the other two options. With three years left on the warranty he agreed that perhaps it would be best for me to put aside money for either inevitable upgrade that I may need after my warranty expires and will need to replace the system. This proved to me that he is in this for the long haul and is not out there looking to make a quick buck but a life long customer.
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